Shipping and returns

Any question about your order? We have you covered.? Get in touch—we’re happy to help.

Frequently asked questions

How long will it take for my order to arrive?

We aim to ship orders out within 2 business days. Depending on the shipping method you selected, and your destination address, orders can
take 3-7 business days to reach you.

How can I check the status of my order?

You'll receive a confirmation email with a tracking link once your order has been shipped out.

How do I modify or cancel my order?

We do our best to ship orders out within 2 business days, which means we might not catch yours in time to modify or cancel it. If you'd like to modify or cancel an order, please contact us ASAP and we'll do our best. You can either email us or chat us at the bottom right corner of this

What's the return/refund policy?

Our products were manufactured with you in mind. We’re confident that you’ll love them, but if you’re unhappy for any reason, please reach out to us within 30 days of your purchase and we'll be able to assist with processing the return and a refund.

Our return/refund guarantee
for our Eye Stick 2.0 extends an additional 30 days (60 total), given we recommend you use it 2x+ daily for 60 days to achieve the best results.

What's the shipping policy?

All of our products are shipped using Royal Mail. For customers
within the UK, we offer 1st class, 2nd class, bother either standard or
signed for. For 1st class royal mail aim to deliver 24 hours after
posted, 2nd class is 48 hours after.

We also offer international
postage, again through the Royal Mail postage service. All shipping
prices are calculated on weight and size of package, these are
determined at checkout.